Support
At Scrooge Casino, support is just a message away. Our live chat and email teams are trained to handle account questions, deposits and withdrawals, bonus clarifications, and gameplay issues with speed and care. You’ll always get clear, patient guidance—whether you’re verifying your account, checking a transaction, or trying to understand a bonus’s wagering requirements.
Live chat: immediate help, 24/7
Live chat is the quickest way to get answers. Our agents monitor chat around the clock, so you can usually expect a response within a few minutes. If your issue requires extra attention, an agent will escalate it and keep you updated until it’s resolved.
Email support: detailed help and records
Prefer email? Contact us at info@scrooge.casino for questions that need documentation, such as account verification, payment disputes, or detailed bonus inquiries. Typical response time for email is within 24 hours, and longer responses include clear next steps and any document checklists you’ll need to complete.
Phone help and callbacks for personal service
If you’d like to talk by phone, request a callback through live chat or email and we’ll arrange a time that works for you. Our team will confirm a convenient window and follow up with a phone call to walk you through complex issues or sensitive account matters.
Quick answers: FAQs and Help Center
Before contacting support, check our Help Center for instant answers to common questions about deposits, withdrawals, bonus terms, account verification, and game rules. The Help Center is organized for easy scanning, and it’s a great place to find step-by-step instructions and definitions of terms like wagering requirements and withdrawals. For details on what to expect from our welcome offers, see the Scrooge Casino review page for an overview of current promotions and bonus terms.
What to include to speed things up
When you contact us, include your account email, a clear description of the issue, and any relevant screenshots or transaction IDs. For verification requests, have a government ID and proof of address ready. Supplying complete information up front helps us resolve your issue faster, and our agents will tell you exactly which documents are needed.
Knowledgeable help across accounts, payments, and gameplay
Our support team knows the platform inside and out. They can help with MasterCard and Visa transactions, explain currency handling in USD, and troubleshoot gameplay problems on titles like Zeus Thunder Fortunes Slots and other popular games. We never promise wins, but we do promise clear explanations, honest answers, and action where needed—whether it’s a payout question, a bonus dispute, or a technical error.
Security, privacy, and safe play
Your security is a priority. Support will never ask for your password, and we handle personal documents securely. If you’re concerned about responsible play, our team can help set deposit limits, time-outs, or a self-exclusion, and point you to resources for safer gambling.
What you can expect after you reach out
We aim to resolve straightforward issues during your first contact. If a case needs further investigation, you’ll receive status updates and a clear timeline. Our agents are focused on solving problems, preventing repeat issues, and making sure you feel confident using your account.
We’re here to help—any time you need us. Reach out via live chat, email at info@scrooge.casino, or request a callback, and we’ll take care of the rest.