FAQ

Signing up is quick. Click Sign Up, enter your name, email, date of birth, and a secure password, and confirm you meet the age requirements for your state. You may be asked to provide your address and phone number for verification later. After registration, some welcome offers are applied automatically, while others need manual opt-in - check the promotion details.Choose a strong password, enable two-factor authentication if available, and verify your email to avoid delays with deposits or withdrawals. If you run into trouble during registration, use our live chat or email support for real-time help.

Scrooge Casino currently features a generous welcome package, including a No Deposit Sign-Up Bonus of 150,000 Gold Coins + 250 Sweeps Tokens upon registration, and a First Purchase Bonus offering additional 2,500 Sweeps Tokens on your first $25 purchase. In addition, ongoing promotions include daily login rewards with up to 100,000 Gold Coins + 100 Sweeps Tokens via a daily wheel spin, mail-in Sweeps Token offers for 100 Sweeps Tokens, and periodic special events. Some promos credit Gold Coins for casual play and Sweeps Tokens that can be redeemed for prizes or cash.Promotions, eligibility, and requirements can change, so check our promotions page for current details and full terms. Remember that state and age rules may apply, and some offers are available to U.S. players only.

You typically don’t need a code for Scrooge Casino’s no-deposit offers. The No Deposit Sign-Up Bonus - automatic on registration - credits 150,000 Gold Coins and 250 Sweeps Tokens without a deposit. Other no-purchase options, like mail-in Sweeps Token requests for 100 Sweeps Tokens, are also available.Always read the promotion’s terms to confirm activation steps, expiry, and any state or age restrictions. If a code is ever required for a special promotion, it will be clearly listed in the offer details on the promotions page.

Scrooge Casino accepts MasterCard and Visa for deposits, and all balances are managed in US dollars. Deposits are typically instant. Withdrawals depend on your chosen method and account verification status; card withdrawals and bank transfers can take several business days to process once approved.For Sweeps Token redemptions, conversion is set at 100 ST = $1 USD, and minimum redemption thresholds may apply. Always confirm withdrawal processing times and any fees in the cashier or the terms and conditions. Keep your account verified to avoid delays.

Gold Coins are for fun play and cannot be redeemed for cash. They’re ideal for testing games and enjoying casual spins. Sweeps Tokens are a separate promotional currency that can be redeemed for cash prizes or rewards. Sweeps Token values convert at 100 ST = $1 USD, and redemptions typically have minimum thresholds.Gold Coins and Sweeps Tokens are credited through different promotions - some automatic, some by purchase, and some by special actions like daily wheel spins or mail requests. Sweeps Tokens usually have a 1x playthrough requirement before redemption and may expire under certain conditions, so check each offer’s rules.

Wagering requirements tell you how many times you must play through a bonus before withdrawing winnings. For Scrooge Casino’s Sweeps Tokens, the common requirement is 1x playthrough - for example, if you receive $10 worth of Sweeps Tokens (1,000 ST), you must wager $10 on eligible games before redeeming.Game contribution rates vary: slots typically contribute 100% toward playthrough, while table games and live casino often contribute 10% or less. Always review the specific promotion’s terms for eligible games, contribution rates, and any caps on maximum bets while wagering.

Scrooge Casino accepts MasterCard and Visa for deposits. All account balances and transactions are in US dollars ($). If you use a card denominated in a different currency, your bank may apply conversion rates or fees. For questions about card-specific charges, contact your card issuer.If you need alternative payment options, check the cashier for any additional methods that may be available in your state.

Scrooge Casino offers a wide range of games, including video slots, progressive jackpots, table games, video poker, live dealer titles, and specialty games like fishing games. Providers powering the lobby include Casino Web Scripts (CWS), Evolution Gaming, FantasmaGames, Hacksaw Gaming, KA Gaming, NoLimit City, Red Tiger Gaming, Relax Gaming, Revolver Gaming, Rival Gaming, Spinomenal, and Swintt.Live dealer tables are provided by Evolution Gaming, while many top slots and jackpots come from Relax, Red Tiger, and NoLimit City. Game availability can vary by state and by device.

Scrooge Casino uses industry-standard encryption to protect your data and follows common security practices for payments and account protection. The site also enforces identity verification and anti-fraud controls to keep play fair and secure.Regulatory and licensing details are published in our terms and licensing information. If you need confirmation about legal availability in your state or specific licensing, check the site’s terms or contact support for the most current information.

Verification usually requires a government-issued photo ID (driver’s license or passport), proof of address (utility bill or bank statement), and sometimes a selfie for identity confirmation. Upload these documents in your account verification area.Processing time varies but typically takes 24–72 hours. If additional checks are needed, verification may take longer. Keep documents clear and current to speed approval. If verification stalls, contact our support team for an update.

First, try these quick fixes: clear your browser cache, update your browser or app, restart your device, and check your internet connection. If problems persist, use the live chat for fast assistance or email info@scrooge.casino with your account details and a description of the issue.For account, payment, or verification issues, include screenshots where possible. You can also visit our support page for helpful articles and steps to resolve common issues. Our team will guide you through troubleshooting or escalate a technical issue if needed. Visit our support page for more options.

Scrooge Casino offers tools to help you play within your means: deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. You can set or adjust limits from your account settings, or contact support for assistance.If you feel gambling is becoming a problem, seek help immediately. We recommend resources such as state problem gambling hotlines, Gamblers Anonymous, and national helplines. Responsible play keeps the experience fun and safe.